Information We Collect

Information You Provide Directly

When you register for our courses, contact us, or use our services, we collect information you voluntarily share with us. This includes your name, email address, phone number, and professional background. If you enroll in paid courses, we also collect payment information through secure third-party processors.

• Contact details (name, email, phone number, mailing address)
• Professional information (job title, company, industry experience)
• Educational background and blockchain knowledge level
• Course enrollment data and learning preferences
• Communication records when you contact our support team

Automatically Collected Information

When you visit our website or use our learning platform, we automatically collect certain technical information. This helps us understand how people use our services and where we can make improvements.

• IP address and general location data
• Browser type, device information, and operating system
• Pages visited, time spent, and navigation patterns
• Course progress, completion rates, and quiz results
• Referral source and search terms used to find us

How We Use Your Information

We use the information we collect to provide and improve our blockchain education services. Everything we do with your data serves a practical purpose related to delivering quality training.

Your Rights and Choices

Under Taiwan's Personal Data Protection Act and international privacy standards, you have significant control over your personal information. Here's what you can do:

To exercise any of these rights, email us at support@wittyawareness.com with your request. We'll respond within 15 business days and guide you through the process.

Data Security and Protection

We take security seriously and implement multiple layers of protection to safeguard your information. Our approach combines technical measures with organizational policies.

Technical Safeguards

• SSL/TLS encryption for all data transmission between your device and our servers
• Encrypted storage for sensitive information including passwords and payment data
• Regular security audits and vulnerability assessments of our systems
• Firewall protection and intrusion detection systems
• Secure backup procedures with encrypted off-site storage

Organizational Measures

Our team follows strict internal policies. Access to personal data is limited to employees who need it for their work. We train staff on data protection practices and require confidentiality agreements. All third-party service providers sign data processing agreements before accessing any student information.

Data Retention and Deletion

We keep your information only as long as necessary for legitimate educational and legal purposes. Different types of data have different retention periods:

• Active Account Data: Maintained while your account is active and for 2 years after your last course completion
• Course Records: Kept for 7 years to support certificate verification and meet educational licensing requirements
• Financial Records: Retained for 5 years as required by Taiwan tax regulations
• Marketing Data: Deleted within 30 days of unsubscribe request
• Support Communications: Archived for 3 years for quality assurance and dispute resolution

When data reaches the end of its retention period, we securely delete it from our active systems. Backup copies are purged during the next scheduled backup cycle, typically within 90 days.

Third-Party Services and Data Sharing

We work with carefully selected partners to deliver our services. These third parties only receive information necessary for their specific function and are contractually bound to protect your data.

Service Providers We Use

• Payment processors for secure transaction handling (they never share full payment details with us)
• Cloud hosting providers for platform infrastructure and data storage
• Email service providers for course communications and newsletters
• Analytics tools to understand website usage and improve user experience
• Customer support platforms for managing inquiries and technical assistance

We don't share your information with social media platforms, advertising networks, or data brokers. If we ever need to share data beyond these operational purposes, we'll ask for your explicit consent first.

International Data Transfers

Some of our service providers operate servers outside Taiwan. When we transfer data internationally, we ensure adequate protection through standard contractual clauses and verify that recipients maintain appropriate security standards. You can request details about specific data transfers by contacting us.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to function properly and provide a better experience. Most are essential for basic operations, while others help us understand how people use our site.

Types of Cookies We Use

• Essential Cookies: Required for login, course access, and basic site functionality
• Preference Cookies: Remember your settings like language and interface preferences
• Analytics Cookies: Help us understand which courses interest visitors and where they face difficulties
• Security Cookies: Protect against fraudulent activity and ensure secure sessions

You can control cookies through your browser settings, though disabling essential cookies will prevent certain features from working. We respect "Do Not Track" signals where technically feasible.

Children's Privacy

Our blockchain courses are designed for adults and professionals. We don't knowingly collect information from anyone under 16 years old. If we discover we've inadvertently gathered data from a minor, we'll delete it immediately.

If you're a parent who believes your child has provided us with personal information, please contact us right away at support@wittyawareness.com so we can remove it from our systems.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify active students by email and post a notice on our website at least 30 days before the changes take effect.

The "Last Updated" date at the top of this page shows when we last revised the policy. We encourage you to review it periodically, especially before sharing new information with us.

Taiwan Data Protection Compliance

As a Taiwan-based organization, we comply with the Personal Data Protection Act (PDPA). This means we follow strict rules about collecting, processing, and storing personal information of Taiwan residents.

Under Taiwan law, we must obtain your consent before collecting personal data and clearly explain how we'll use it. You have the right to access, correct, or request deletion of your data at any time. We maintain records of all data processing activities and can provide documentation upon request to relevant authorities.